Phone System
If your business is a single site, like the majority of Sydney's companies we offer many features
- Voice-over-Internet Protocol (VoIP) phones are becoming increasingly popular in New Zealand. VoIP phones only require an internet connection to function. Traditional New Zealand phone companies continue to use copper phone lines, which are costly to run and require additional expensive hardware on-site.
- Cloud PBX is an internet phone system in which the provider houses the PBX equipment as well as provides phone services. Your desk phone is connected to a router, and all calls, signalling, and features are handled by a server located at the provider’s physical location.
- Bundling phone with internet
- Competitive calling rates
Moving can be difficult, but we make it simple to transfer your broadband and phone services
We can help you with
TELEPHONE NUMBERS
You can most likely keep your landline number when you relocate, but this isn’t always the case. If this isn’t possible, a new number will be allocated at random once your move order is finished.
CALL MANAGEMENT
Make sure you don’t lose any crucial information throughout the relocation. During the transition, make sure you have a team devoted to answering calls, or get them transferred to a cell phone.
PHONE & INTERNET NETWORK
It’s doubtful that all of your phone lines will be in the proper locations in your new location. Furthermore, you may discover that the quality and quantity of accessible lines in your new location is inadequate. Prepare ahead of time! As soon as you begin inspecting your possible space,
TESTING BUSINESS PHONES
When you arrive at your new location, test all phone lines, incoming and outgoing calls, voicemail, and related features extensively. Have these items tested before your new location’s team comes on the first day? Cloud Edge can test these for you to avoid disruption.
Cloud edge makes switching from your current provider to us easy
For landlines, porting can take up to three days. You won’t be able to use your landline while your number is being migrated, so make sure you have another means of communication, such as a cell phone, available during this time.
There is a small charge to switch service providers and to port (keep) your phone number; however, you should verify with your current provider to see if there are any outstanding payments or if you will be charged for breaking your contract.
In most cases at Cloud Edge, we provide your phones to you early and these can be used for outbound calls. They will automatically switch over for inbound calls. The general downtime can be up to an hour when you decide to switch to us. The process for the internet is much the same. In most cases is available the next business day.
It is critical to have enough internet capacity to access digital tools and connect to work when working remotely.
When working from home the simplest approach is to simply divert your calls to another number. That way your calls to your office number can come through to your mobile. Another approach is setting up a simultaneous ring. This means that incoming calls will be received to all connected devices at once.
IVR is the concept of incoming callers to obtain information via a voice response system of pre-recorded messages without speaking to an agent, as well as use menu options by touch tone keypad selection.
Soft Phones are another good tool when working from home, have a look at our soft phone solutions here.